Legal notice

LEGAL NOTICE

Last updated: October 11, 2026

1. WEBSITE OPERATOR

This website is the official online store of OUKKA, an independent design brand based in Shanghai, China.

OUKKA is operated by:

Legal entity:
从零开始品牌管理（上海）有限公司

English business name:
FROM SCRATCH INC.

Country of establishment:
China

Business location:
Shanghai, China

Official website:
https://oukkalab.com

Customer service email:
hallo@oukkalab.com

2. BUSINESS CONTACT INFORMATION

Brand:
OUKKA

Operating company:
FROM SCRATCH INC.
(从零开始品牌管理（上海）有限公司)

Business contact address:
Building 1, No. 800 Chunxi Road,
Minhang District, Shanghai, China.

Email:
hallo@oukkalab.com

Website:
https://oukkalab.com

For questions regarding products, orders, payments, shipping, returns, or customer service, please contact us by email.

Please contact us before sending physical correspondence or product returns so that the appropriate receiving instructions can be confirmed.

3. BUSINESS ACTIVITIES

OUKKA develops and offers original design products, including bags, apparel, and everyday objects.

Products offered through this website are subject to availability and the applicable terms of sale.

Prices are generally displayed in United States Dollars (USD).

Shipping destinations, payment options, and applicable charges are presented during the purchasing process.

4. INTELLECTUAL PROPERTY

All original content appearing on this website, including product designs, photographs, illustrations, graphics, written materials, and visual assets, is protected by applicable intellectual property laws.

OUKKA and the relevant rights holders retain their respective intellectual property rights.

Unauthorized commercial reproduction, distribution, modification, or use of protected materials is prohibited except as permitted by law or with prior written authorization.

Third-party trademarks and materials remain the property of their respective owners.

5. WEBSITE CONTENT

We make reasonable efforts to maintain accurate and current information on this website.

Product descriptions, availability, specifications, and other information may be updated as necessary.

Where an error affects a customer transaction, we will provide an appropriate remedy in accordance with applicable law.

6. EXTERNAL LINKS

Our website may contain links to external publications, websites, and third-party services.

These external websites operate independently and may be governed by their own terms and privacy policies.

The inclusion of an external link does not necessarily imply endorsement, sponsorship, or affiliation.

7. E-COMMERCE PLATFORM

This online store is powered by Shopify.

Shopify provides the technology platform supporting our online store.

The applicable OUKKA selling entity remains responsible for its contractual and legal obligations to customers.

8. PRIVACY AND PERSONAL INFORMATION

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable data protection laws.

For privacy-related questions, please contact:

hallo@oukkalab.com

9. STORE POLICIES

Our online store operates under the following policies:

Shipping Policy:
https://oukkalab.com/policies/shipping-policy

Returns and Refunds Policy:
https://oukkalab.com/policies/refund-policy

These policies provide additional information regarding purchases, delivery, returns, privacy, and consumer rights.

10. LEGAL INQUIRIES

For legal notices, intellectual property inquiries, business correspondence, or questions regarding this website, please contact:

FROM SCRATCH INC.
从零开始品牌管理（上海）有限公司

Email:
hallo@oukkalab.com

Website:
https://oukkalab.com

END OF LEGAL NOTICE