Refund policy

 Returns and refunds

Please email hallo@oukkalab.com within 14 days after your order is delivered to request a return. Include your order number, the item you wish to return and the reason for the request. We handle return requests by email and will send you return instructions before you ship anything.

For a change-of-mind return, you are responsible for the cost of shipping the item back to us. Please use a trackable shipping service and keep the tracking number. You may inspect the item as you would in a store. Please return it with its included accessories and packaging where reasonably possible. If handling beyond what is needed to inspect the item reduces its value, any deduction will be made only where permitted by applicable law.

Our return location is: OUKKA, Building 1, No. 800 Chunxi Road, Minhang District, Shanghai, China. Contact us before shipping so we can confirm the complete mailing details and receiving instructions. Please do not send a return without contacting us first.

If an item arrives damaged, is defective or is different from what you ordered, email us with your order number and photos. We will review the issue and arrange an appropriate remedy, including return shipping at our expense where required.

Once we receive and review an eligible return, we will issue the refund to the original payment method. The time for the refund to appear depends on the payment provider. Statutory consumer rights, including any right of withdrawal or remedy that applies in your delivery country, remain unaffected. Where applicable law requires a refund of the original standard delivery charge, we will include it.

Contact: hallo@oukkalab.com